Mbi8my Terms and Conditions – Complete Platform User Guide

1. Acceptance of Terms

By registering an account at mbi8my or using any of our services, you acknowledge that you have read and fully understood these Terms and Conditions. If you do not agree with any part of these terms, you are not permitted to use our platform. mbi8my reserves the right to amend, update, or replace these Terms and Conditions at any time without prior notice. It is your responsibility to review this document periodically to stay informed of the latest changes.

These terms apply to all users of the mbi8my platform, including visitors, registered players, and VIP members. Any continued use after changes are published is deemed your acceptance of the updated terms. If you have any questions regarding these terms, please contact our customer support team, which is available 24 hours a day, 7 days a week.

2. Account Eligibility and Registration

To use the mbi8my platform, you must meet the following eligibility requirements without exception:

• Be at least 18 years of age or above the legal gambling age in your jurisdiction.
• Having full legal capacity to enter into a binding agreement.
• Not residing in a country or region where online gambling is prohibited by local law.
• Never been banned or suspended from the mbi8my platform before.
• Registering using true, accurate, and up-to-date personal information.

Each individual is only allowed to register and maintain one (1) account. Multiple account ownership is strictly prohibited and may result in the closure of all related accounts and forfeiture of fund balances. mbi8my reserves the right to conduct identity verification checks (KYC) at any time to ensure the accuracy of information provided by users.

2.1 Account Security Responsibilities

You are solely responsible for maintaining the confidentiality of your password and account login details. mbi8my shall not be liable for any loss or damage arising from your failure to protect your login information. If you suspect any unauthorized access to your account, please contact our support team immediately.

3. Deposits, Withdrawals and Transactions

The mbi8my platform provides a variety of secure and convenient payment methods for the convenience of Malaysian players, including FPX, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and Visa or Mastercard credit cards. All financial transactions are protected with 256-bit SSL encryption to ensure the security of your data.

3.1 Deposits

• The minimum deposit is RM20 for most payment methods.
• All deposits must be made using payment methods registered in your own name.
• Deposits from third parties or accounts not belonging to you will be rejected and returned.
• Mbi8my is not responsible for any fees or charges imposed by your payment service provider.

3.2 Withdrawals

• Withdrawal requests will be processed within 1 to 3 working days after all verification requirements are met.
• Mbi8my reserves the right to request supporting documents for verification purposes before processing withdrawals.
• Withdrawals will only be made to the same payment method used for the deposit, except in specific circumstances approved by management.
• Minimum and maximum withdrawal limits vary depending on the selected payment method.

4. Bonuses, Promotions and Special Offers

Mbi8my offers various bonuses and promotions from time to time to provide added value to our players. Each bonus and promotion is subject to specific terms and conditions that will be stated at the time the offer is launched. The general conditions applicable to all bonuses are as follows:

• Each bonus has a wagering requirement that must be met before bonus winnings can be withdrawn.
• Bonuses cannot be transferred between accounts or directly converted to cash without meeting the wagering requirements.
• Mbi8my reserves the right to cancel any bonus obtained through illegal means or abuse of the promotional system.
• Only one welcome bonus is allowed per new user, and it cannot be combined with other offers unless specifically stated.
• Mbi8my reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

5. Game Rules and Prohibited Conduct

The mbi8my platform provides a fair and secure gaming environment for all players. To maintain the integrity of the platform, there are certain behaviors that are strictly prohibited and may result in disciplinary action, including account closure and forfeiture of funds:

• Using automated software, bots, or any unauthorized tools to play or interact with the platform.
• Colluding with other players to manipulate game outcomes.
• Exploiting software bugs or system vulnerabilities to gain an unfair advantage.
• Creating multiple accounts to abuse bonus offers.
• Spreading false or misleading information about the platform to other players.
• Engaging in any action that violates applicable laws or regulations.

All games on the mbi8my platform use audited and certified Random Number Generators (RNG) to ensure fairness and randomness of game outcomes. mbi8my does not manipulate game results in any way.

6. Responsible Gambling

Mbi8my is committed to promoting responsible gambling. We recognize that for some individuals, gambling can become a problem. That is why we provide various tools and resources to help players control their gaming activities. For more information, please visit the Responsible Gaming us.

• Deposit limits — set daily, weekly, or monthly deposit limits on your account.
• Session time limits — set a maximum duration for each gaming session.
• Temporary break — take time off from the platform for a specified period.
• Self-exclusion — the option to permanently exclude yourself from the platform if needed.

Players under the age of 18 are strictly prohibited from using the mbi8my platform. mbi8my enforces strict age verification procedures to ensure compliance with this requirement.

7. Intellectual Property and Copyright

All content found on the mbi8my platform, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations, is the property of mbi8my or its content suppliers and is protected by Malaysian and international copyright laws.

You are not permitted to copy, redistribute, transmit, publicly display, publish, license, create derivative works from, transfer, or sell any information, products, or services obtained from this platform without prior written consent from mbi8my.

8. Limitation of Liability

Mbi8my and its affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary losses arising from the use or inability to use our platform. This includes but is not limited to:

• Financial losses resulting from gambling activity.
• Service disruptions due to system maintenance or technical issues beyond our control.
• Losses arising from unauthorized access to your account due to your own negligence.
• Any failure or delay in transaction processing due to third-party factors such as banks or e-wallet providers.

In all circumstances, the maximum liability of mbi8my to you shall not exceed the total amount you have deposited into your account within the 30 days preceding the claim.

9. Privacy Policy

The collection, use, and protection of your personal information is governed by our Privacy Policy, which forms part of these Terms and Conditions. By using the mbi8my platform, you agree to the practices set out in Privacy Policy us. We are committed to protecting your privacy and will not sell or share your personal information with third parties without your permission, except as required by law.

10. Account Closure and Suspension

Mbi8my reserves the right to suspend or close your account at any time without prior notice if we have reasonable grounds to believe that you have violated these Terms and Conditions, committed fraud, or engaged in unlawful activities. In such cases, we reserve the right to withhold any funds in your account while an investigation is conducted.

You may also choose to close your account at any time by contacting our customer support team. Any valid remaining balance will be returned to you once the verification process is complete, subject to any outstanding bonus wagering requirements.

11. Applicable Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws applicable in the relevant jurisdiction. Any disputes arising from or related to these Terms and Conditions or the use of the mbi8my platform shall be resolved first through negotiation between both parties. If negotiation fails, the dispute will be referred to arbitration or the appropriate court in accordance with applicable law.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, that provision shall be deemed removed without affecting the enforceability of the remaining provisions, which shall continue in full force and effect.

Our Commitment to Players